We at Thes Service Centre are committed to providing quality service and repairs.

Once the vehicle has been serviced and repaired, the vehicle is tested to ensure safe, reliable and effective workmanship was carried out by Thes Service Centre.

As with any large complex mechanical product, faults may occur which are not picked up during the test drive and therefore only become apparent once the vehicle has left the premises.

Should one believe there is a fault with their vehicle, please ensure the vehicle is returned to Thes Service Centre (PTY) LTD. This guarantee covers any workmanship or defective parts supplied by us, but are subject and limited to the vehicle being returned to our workshop in order for us to repair it. One is unable to make a claim against Thes Service Centre (PTY) LTD if the vehicle has been assessed or serviced by another workshop other than Thes Service Centre (PTY) LTD workshop where the vehicle was originally serviced.

If a dispute arises regarding the service/guarantee, Thes Service Centre (PTY) LTD will make use of an independent party such as the RMI. A report will be generated by the independent party to determine whether the claim is valid. If the report find the defect arose from faulty workmanship or parts, it will be rectified by Thes Service Centre (PTY) LTD. If the report determines the defect was due to inherent defects within the vehicle, normal wear and tear or improper handling of the vehicle, Thes Service Centre (PTY) LTD will not be held liable.

Please note that the guarantee does not cover the following:

Cost relating to the fault such as towing fees, hotel charges, loss of personal effects and income, car hire or petrol.

Parts which have been purchased by the client and brought to Thes Service Centre (PTY) LTD to replace.

Second hand parts .

And any other items, stipulated for whatever reason.